INDIVIDUAL AND ORGANIZATIONAL IMPACTS: INFORMATION AND SYSTEM QUALITY INFLUENCE ON ATTITUDE TOWARDS USE AND USER SATISFACTION OF AGENCY-LEVEL FINANCIAL APPLICATION SYSTEM
Journal: Acta Informatica Malaysia (AIM)
Author: Tita Djuitaningsih, Degi Arifiyantoro
This is an open access article distributed under the Creative Commons Attribution License CC BY 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited
Agency-level financial application system (SAKTI) at Directorate General of Budget (DJA) – The Ministry of Finance of the Republic of Indonesia was built to provide benefits in the form of increased integration, efficiency, planning processes, implementation, and accountability of the state budget rather than the previous system. But the fact is, the implementation of SAKTI still causes problems related to users and their impact on individuals and organizations, thereby reducing these benefits. The purpose of this study is to test the influence of information and system quality of SAKTI on attitude towards use and user satisfaction and its impact on individual of SAKTI’s user and organizational impact of DJA. This is a quantitative study using primary data from SAKTI’s operational user as respondent that was collected using paper & pencil method. The population in this study was 60 people. Using purposive sampling technique with access frequency criteria, a sample size of 55 users was obtained. Data analysis using Structural Equation Modelling (SEM) – Partial Least Square (PLS). The result proved that both system information and system quality positively of SAKTI affect both attitude towards use and user satisfaction, both attitude towards use and user satisfaction of SAKTI positively affect each other and both of them positively affect individual impact of SAKTI’s user, and individual impact of SAKTI’s user positively affect organizational impact of DJA. The results of the study still do not adequately represent the overall perception of SAKTI users. In this regard, further research is needed covering the scope of which has not been studied in the Echelon I environment at the Ministry of Finance in addition to the DJA. Research on the risks of SAKTI implementation that does not run smoothly as well as the risks of negative impacts on the performance of individuals and organizations has never been done, especially in the work unit at the DJA – The Ministry of Finance of the Republic of Indonesia.