Acta Informatica Malaysia (AIM)

The qualitative study aims to describe Information and Communication Technologies (ICT) Literacy in Health Care Services among Thai Nurses during the COVID-19 Pandemic. The informants were Thai Nurses focused only on the nurses born between 1946 to 1964 “Baby Boomers” who work at QSNICH, a Public Hospital under the COVID-19 pandemic by using in-depth interviews with voice records and found saturated after 14 informants. Data were transcribed verbatim and analyzed using narration. The findings revealed that ICT Literacy in Health Care Services among Thai Nurses during the COVID-19 Pandemic 7 major themes as follows: 1) Baby Boomers nurses were proficient in using information and communication technology through the HIS Operations program but were not familiar with Computer Base System (CBS), Management System (MS), and Information System (IS). 2) Baby Boomers nurses gained confidence in using ICT for their tasks after receiving one-on-one training, and they often used their personal phones to communicate through the LINE application. 3) Baby Boomers nurses had a positive attitude towards ICT, believing it could improve their work systems. 4) Although most nurses had basic ICT skills, they were not fully knowledgeable about systems like Computer Base Systems (CBS), Management Systems (MS), and Information Systems (IS). 5) Baby Boomers nurses faced emotional and experiential barriers, primarily due to their limited ICT skills and some of them were concerned about adopting new technologies as they neared retirement age. 6) Baby Boomers nurses were comfortable using Microsoft Office, with a focus on Microsoft Word. However, they needed assistance with less familiar tools like Excel and PowerPoint. 7) Some Baby Boomers nurses actively sought to enhance their ICT knowledge and skills through online resources like Google, but others were hesitant to further develop their expertise.